Your Terms & Conditions Questions Answered
No. When you close your account, any remaining balance is returned to your registered payment method (DANA, OVO, GoPay or QRIS) within 3 business days. Account closure is permanent and cannot be undone, so ensure you've withdrawn all funds or noted your balance before submitting the request.
Yes. Log in, go to Account Settings, and update your email address anytime. To change your payment method, go to Wallet Settings and add a new DANA, OVO, GoPay or QRIS account. The new method becomes active on your next deposit. Old methods remain on file for past transactions.
We may suspend your account if we detect fraudulent activity, bonus abuse, underage play, multiple accounts, payment disputes, or violation of conduct rules. Suspension is temporary; we notify you by email with the reason and suspension length. Permanent closure occurs only after repeated violations or at your request.
We delete personal data within 30 days of account closure, except where local law requires longer retention for tax, money-laundering or dispute purposes. If you're under investigation or have an open dispute, data retention extends until resolution. Contact support to learn your specific retention timeline.
Yes. In your Account Settings, you can set daily or weekly withdrawal limits. You can also set a cooling-off period, which temporarily restricts withdrawals for a period you choose. These restrictions help you manage your play. To remove them, contact support and wait the stated period.
Submit a dispute via live chat or email with your account email, transaction ID and reason. We investigate within 10 business days and respond in writing with our findings. If you disagree, escalate to our independent review team. Final resolution takes up to 20 business days from your initial report.
Our terms are consistent across all regions where we operate. However, access depends on local law. If local regulations change in your area, we may temporarily suspend access or require account verification. We'll notify you by email if regional changes affect your account eligibility or gameplay.
